© 2018 INK...COSMETICS, LLC. All worldwide rights reserved.

POLICIES:

 

All products for sale on the website are subject to availability. 

 

I. SHIPPING (WITHIN THE UNITED STATES)

 

At INK...Cosmetics, LLC it is our goal to provide you with exemplary service. You should expect to receive your package via Standard Delivery service within 7-10 Business Days of receipt of your payment. 

 

• International Orders are subject to additional mailing costs at the time of order.  We will typically ship by USPS International Priority Mail, unless otherwise specified and available.

 

± Please note this price is an estimate and will vary by address.

 

Business Days: Monday - Friday, excluding federal holidays within the United States. 

 

Processing Time: Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by the end of Monday. All 2nd Day and Next Day orders must be placed by 12:00 noon, Central Time to be processed on the same business day. If placed after noon, your order will be processed the following business day.

 

If your package is time-sensitive, please contact annacastillo.info@gmail.com for more information prior to placing your order. INK...Cosmetics, LLC reserves the right to select the most appropriate shipping option based on other conditions specific to your order and shipping location.

 

Please be aware packages sent via UPS can require a signature upon delivery, depending on your location. If you elect to have this option waived, please note that you are doing so at your own risk, and INK...Cosmetics, LLC will not be responsible for lost or stolen packages. Packages sent via USPS Standard Shipping generally do not require a signature upon delivery. We are not responsible for theft at an address you provide us with. Once your package is delivered, our responsibility for that package ends. We will be happy to replace damaged items but we cannot take responsibility for packages stolen at your address. 

 

II. SHIPPING (INTERNATIONAL)

Only APO shipments are available at this time.

 

III. PAYMENT

Full and complete payment for products and services must be received before products are shipped or services are rendered. INK...Cosmetics, LLC offers payment via PayPal™,  Visa, and Mastercard.

 

IV. RETURNS

Because the hygienic integrity of our products is of the highest importance, INK...Cosmetics, LLC does not accept returns on used cosmetics. Unopened/unused merchandise may be returned within 15 days of purchase with a valid receipt. While we are aware some retailers do offer returns on used items, we are similarly aware some of these merchants will then resell the same used merchandise. To ensure our customers only receive product in unused, pristine condition, we do not engage in this practice. Please contact us to receive a return authorization prior to sending back any merchandise. This policy pertains strictly to all merchandise, including products containing alcohol, which cannot be returned to us via the United States Postal Service. INK...Cosmetics, LLC will not be held liable for returns that are damaged, destroyed or lost en route back to us, so please select a secure shipping method for your returns. Sorry, shipping and handling charges are non-refundable. International Orders, Airbrush Equipment, and Package Sets may be subject to a 20% restocking fee.

 

Please Note: While the majority of our products do come shrink-banded, there  are some items  currently packaged in a manner not conducive to heat-sealing. However, products are packaged in a manner that would show evidence of tampering: all INK...Cosmetics, LLC products should arrive with a clean inner cap and applicator. If a small bead of product is present in the cap, it is simply an indicator the package experienced compression in transit. Because we do not accept returns on used merchandise, you can rest assure we would not have sent previously open or returned product. 

 

Any merchandise sent to our customers that arrives damaged or is incorrect will be immediately replaced, and no additional shipping charges will be incurred by the customer. Please report any damaged products immediately upon receipt, so the appropriate claims can be filed with our shipping companies. Neglecting to do so and/or use of the products despite the damage constitutes acceptance of the item in the condition it arrives in, and renders us unable to file the appropriate claim, which can result in the refusal of your return.  Items are tracked via USPS.

 

Only products purchased directly from INK...Cosmetics, LLC whether by website or telephone order, may be returned to us. If you have purchased INK...Cosmetics, LLC products through one of our distributors, please contact them for information regarding their return policy. Portions of packaged products, such as airbrush systems, can only be returned in the event they are damaged or defective, and carry no individual value when separate from the value of the package in its entirety.

 

V. SALES TAX & CUSTOMS FEE

As our business is located in Texas, we are obligated to collect Sales Tax on all purchases originating from Texas or paid for while using a Texas billing address. At checkout, you will be asked to verify whether you are placing your order from within Texas. In the event that you do not correctly verify this, you will still be charged sales tax. To avoid confusion, please be sure to correctly verify your location. International Customers please note you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government.

 

VI. REPAIRS

INK...Cosmetics, LLC Brand Airbrush Equipment (coming soon)are accepted for repair under the terms of a one (1) year warranty from the date of your purchase, when accompanied by your original receipt. Equipment that is malfunctioning due to a manufacturer defect will be repaired or replaced at no additional cost to the purchaser. Equipment that is malfunctioning or rendered unusable due to user misuse or damage is solely the responsibility of the purchaser.

 

INK...Cosmetics, LLC will offer repair and/or replacement of parts for the price of those parts, plus a $10.00 USD service charge.

 

Coming Soon:  Please note the following airbrush components are subject to normal 'ware and tear' damage and are not covered by any warranty offered: airbrush fluid needle, nozzle, nozzle cap and needle cap. Replacement parts are available for purchase here.

 

 

SHIPPING & RETURNS

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